While trying to debug why a user has issues with soft tokens enable verbose logging.
Steps :
o Reporting -> Reatime Activity Monitoring -> Authentication Activity monitor
o Display results : click on "Successful events" & Warning events & Failure events
o User ID : jkakumas
o Authentication Agent : ag4
o Server Node : all
o <Start Monitor>
Issue : it appears the warning and failures are not reported on the monitor. Only the successful events. Where/How do we enable more verbose, even informational, logging on the Security Console ?
Attached is a screen shot that just shows the successful events, but not the 2 unsuccessful Pin+Passcode attempts.
Thank you
The Real Time monitor messages also contain details, you have to click the Date/Time hyper link
Or enable verbose in Security Console - Setup - System Settings. Logging on the right
enable for Primary and/or replicas. Set to Verbose. Then you have to look in logs, usually /opt/rsa/am/server/logs/imsTrace.log