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How to enable verbose logging on RSA Security console 8.1

Question asked by Jonathan Kakumasu on Mar 15, 2018
  • Comment • 2

While trying to debug why a user has issues with soft tokens enable verbose logging.

Steps :

  o Reporting -> Reatime Activity Monitoring -> Authentication Activity monitor

  o Display results :  click on "Successful events" & Warning events & Failure events

  o User ID :  jkakumas

  o Authentication Agent :  ag4

  o Server Node :  all

  o <Start Monitor>

 

Issue :   it appears the warning and failures are not reported on the monitor.   Only the successful events.  Where/How do we enable more verbose, even informational,  logging on the Security Console ?

 

Attached is a screen shot that just shows the successful events,  but not the 2 unsuccessful Pin+Passcode attempts.

 

Thank you

Jay Guillette
Jay Guillette Employee Mar 15, 2018 2:15 PM
Correct Answer

The Real Time monitor messages also contain details, you have to click the Date/Time hyper link

RTM

Or enable verbose in Security Console - Setup - System Settings.  Logging on the right

verbose

enable for Primary and/or replicas.  Set to Verbose.  Then you have to look in logs, usually /opt/rsa/am/server/logs/imsTrace.log

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