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Duplicate services on SA server after backup

Question asked by Yossi Nagar on Mar 19, 2018
Latest reply on Mar 19, 2018 by John Snider

Hi, 

 

We built an automated task to perform weekly backup for our security analytics components. As part of the backup process it's required to restart the jettysrv, after the jetty is restarted and the GUI is available - a duplicate services are created. 

The problem is that there are two instances (I believe I can name it that way) of Reporting Engine service that prevent the system from opening the Reports tab and from running reports. We solve the problem by removing the duplicated instance from the UI, probably there is a collision between these two instances..  

 

Can anyone guess why it's occurring and how can I solve it without logging in the system after every backup process?

Maybe there is an option to identify the duplicated instance and to remove it from the CLI..? (then i'll some bash script)

 

Thanks, 

Yossi. 

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