We have a couple of forms that were built incorrectly and the access requested will not match what is collected. Is there way to change the CR to show it was Verified and add a note?
One way is to complete the Wait for Notification node
In that approach the change request will be completed, however the change item/s will stay in Pending Verification state.
Note: You should test it out in DEV env before applying in PROD
Note2: The comment in the screenshot above is most likely saved somewhere in the DB and not visible in the GUI
If you don't get another answer here, I suggest you reach out to support as they might be able to provide a different solution (which will close the change items as well)
Retrieving data ...