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Recover deleted software token

Question asked by YongHyun Lee on Mar 30, 2018
Latest reply on Mar 30, 2018 by Piers Bowness
  • Comment • 1

Hello.

 

If I delete a software token, can I recover it if I don't have token record?

 

One of my thought, setup one AM server and recover with backup file before token delete.

And export token in Security Console just what I deleted, and import actual service server.

 

If I do that way, is there anything I should take care?

Please let me know any suggestion.

 

Thanks.

Piers Bowness
Piers Bowness Employee Mar 30, 2018 1:28 PM
Correct Answer

The approach you have outlined should work well.

To recover the token record(s):

  1. Create a temporary "clone server" with the same version as your production server.
  2. Restore the backup containing the token to the temporary "clone server".
  3. Use "Administration > Export/Import User and Tokens > Download Encryption Key" on your production server. This will create a key package file that can then be used at the "temporary clone" server to export the specific token(s) you need to recover.
  4. At the "clone server", select "Administration > Export/Import User and Tokens > Export Tokens and Users".
    1. You will need to provide the file created at step #2.
    2. In the "Export Selection" section, select "Tokens Only". 
  5. Bring the file created at step #4 to your production server and use "Administration > Export/Import User and Tokens > Import Tokens and Users" to restore the token records from the export.
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