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Missing Security Key File

Question asked by Nicolas Kirby on Apr 18, 2018
Latest reply on Apr 18, 2018 by Pradeep Kadambar

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Is there a way to replace a missing security key file? An uninstall was performed before backing up the security key file.

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Pradeep Kadambar Apr 18, 2018 12:42 PM
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Once the instance specifc keys have been deleted there is no option to retrieve it. Since you have already uninstalled, reinstall IGL which will create new encryption keys.

Since AveksaAdmin credentials have been encrypted by old encryption key go through 'AveksaAdmin' Password Reset to reset it.

You will have to reenter all colelctor and connector passwords again.
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- Nicolas Kirby @ Pradeep Kadambar on Apr 18, 2018 12:57 PM
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  Thank you for that info. I reinstalled the application version 7.0.1 and the security folder is empty. Any suggestions?
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  - Pradeep Kadambar @ Nicolas Kirby on Apr 18, 2018 2:00 PM
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    Try this Admin > System > Security
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