We distributed software tokens back in AM 8.1 SP1 P15 or less, then upgraded to AM 8.2. How do we renew. extend or redistribute the tokens for ALL users instead of asking users to renew token on their own? Any assistance would be appreciated. Thanks
I've moved your question to the RSA SecurID Access space where it will be seen by the product's support engineers, other customers and partners. Please bookmark this page and use it when you have product-specific questions.
The documentation on how to Extend Software Token Lifetimes states that "the extendable tokens must have been distributed in RSA Authentication Manager 8.2 or later, and the tokens must meet the other conditions for being extended, for example, the tokens must not already be in the process of being replaced or extended. For more information, see Software Token Lifetime Extension. "
Just wanted to let you know I revised the image you posted to redact your token number. For security purposes we recommend not posting information like that in our community.
Thank you Erica.
Desktop Support Team Lead
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