AnsweredAssumed Answered

Account with previous token can't use alias method

Question asked by Keith Giles on May 7, 2018
Latest reply on May 8, 2018 by Jay Guillette

Hi all,


We are testing the possibility of assigning a single RSA token to two user accounts, for example, usernormal and useradmin. 


I know there is a caveat that if one of the accounts previously had a token assigned, the alias method would not work properly.


This is the case with my admin account. It was assigned a token last year during our POC. 


Are there any options for resolving this problem caused by a prior token? Is there some way to reset the account inside of Auth Manager? 


Any help on this is greatly appreciated.