AnsweredAssumed Answered

Escalations are not triggering at approval phase

Question asked by Muneendra sriram on May 6, 2018
Latest reply on May 7, 2018 by Muneendra sriram

Hi Team,


Escalations are not triggered at approval phase. Earlier it was working and all of sudden its not working. 


 May I know what could be the reason?


I have configured escalation on 0 day and 3 day and soon... Please find the  attached screenshot,

Version 6.9.1  P25