Version: 7.0.2.4
Appliance with linux
Hello,
Aveksa polls the email server for approval email.
At some point it stopped polling for new mail.
Running the Test Email function works 100% without any errors.
I restarted Postfix without any success to resolution.
I had to restart the server to correct the issue.
The question is: Does anybody know the service that handles the polling?
Why do you think the problem is with the polling?
When you reply to the email from your mail client, do you see a new record in Admin -> Email -> Log?
Look for your replied message and it's Processing Result.
Email type would be Approval Reply (screenshot below)
What mail client are you using?