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Ticketing Tool Integration

Question asked by Renato Goncalves on May 15, 2018



I recently saw this thread Incident Management: Configure Setting to Manage Incidents in SA.

Im interested in adding a ticketing tool such as kayako in version 11 of NW.


Does anyone know how to do it? It tried to do the instruction in the thread i mencioned but thats for version 10 and we

do not have that option in NW 11.