AnsweredAssumed Answered

Windows authentication prompting passcode but accepts password

Question asked by Nick Schumacher on May 15, 2018
Latest reply on May 16, 2018 by Jay Guillette

I am trying to troubleshoot an issue where the user enters the password/passcode. Currently the user will enter their passcode and then are prompted to enter their windows credentials. If the user locks their computer, within 90 minutes they are able to enter their windows credentials. If it is after 90 minutes then the user will need to enter their Pin + RSA token. The problem happens when within the 90 minutes the authentication screen on windows 7 displays "Passcode" in the text box. The user will then enter the pin and the RSA token and get authentication failed. That user will usually lock themselves out. The solution to this is entering the user's windows password instead of the passcode. This does not happen for everybody in our system. Does anyone know what is causing this issue and what the solution could be?