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Why do reports for all Users exclude certain Users?

Question asked by Jonathon Hanlon on May 23, 2018
Latest reply on May 29, 2018 by Edward Davis

Hello everyone

 

I'm trying to run a report for our environment and get an export of every username (which automatically syncs with our Active Directory) in a way that shows the Tokencode. When I configure a report to do exactly that, I get just under 400 results despite having over 500 users.

 

Users which do show up on the report do not necessarily have unique identifying attributes. Some have been logged into, some have tokens, some are disabled, but not all of them. Some of them have none of these attributes. There are some Users who exhibit these same conditions but do not show on the report. The report has even left out some active and working user accounts with working Tokens assigned.

 

It's entirely possible I've setup my reports wrong, so I'd like to see:

What is the best way to run a report which will show every user in the console regardless of if they have a token assigned, have logged on before, wether they are active or disabled, etc. and have it show the assigned tokencode(s) when applicable?

 

Thanks!

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