AnsweredAssumed Answered

"Failed to process MFA response" using custom portal

Question asked by Wade Jakahi on Jun 5, 2018
Latest reply on Jun 5, 2018 by Ted Barbour

Like • Show 0 Likes0
Comment • 3

Hi,

We're trying to use our own custom portal with Secure ID using MFA. We are able to login and authenticate with our app, but after authenticating, we're redirected to our error page. The error is "Failed to process MFA response". We haven't been able to capture anything in our logs so far. Any help is appreciated.

thanks,

Wade

No one else has this question

Outcomes

3 Replies

Ted Barbour Jun 5, 2018 2:56 PM
Mark Correct
Correct Answer
Hi Wade - I think you would be best served by contacting RSA Customer Support. Are you using Authentication Manager or the SecurID Cloud Authentication Service?

Ted
Like • Show 1 Like1
Actions
Wade Jakahi Jun 5, 2018 3:22 PM
Mark Correct
Correct Answer
Hi Ted,

I think we're using SecurID Cloud Authentication Service. I'm really new to this, so I'm also trying to get up to speed on this product. I'll look into creating a case.

thanks,
Wade
Like • Show 0 Likes0
Actions
- Ted Barbour @ Wade Jakahi on Jun 5, 2018 3:24 PM
  Mark Correct
  Correct Answer
  I would confirm your IDR time is correct as a first check. If that is ok then definitely open a support case.
  Like • Show 1 Like1
  Actions

"Failed to process MFA response" using custom portal

Outcomes

Related Content

Recommended Content