Hi,
First question, I'm not able to create a support case. When I click on open a case there is an http redirction and it failed (in attachment the error).
Second question, we have a RSA Authentication Manager 8.1 SP1 which turn on SUSE 11 SP3 GNU/Linux server.
I would like to know if SUSE operating system is a pre-requisite for RSA Authentification Manager or If I can use an other operating System like CentOS, REDHAT or Debian ?
Regards.
Hello Kevin,
Our RSA Authentification Manager is a virtual machine which turn on SUSE11 SP3.
rsaadmin@xxxxx:~> cat /etc/*-release
SUSE Linux Enterprise Server 11 (x86_64)
VERSION = 11
PATCHLEVEL = 3
So I confirm this is possible.
Hello,
These are hardened appliances so many of the libraries are modified to insure that they are secure. Changing the underlying OS would indeed break the system and would not be supported.
They are designed to used as an appliance in an ESX, Hyper-V or AWS environment.
I confirm this is OVA VM.
Regarding the SSO error you are seeing when trying to create a case, please take a look at 000035717 - A single sign-on error is displayed when accessing the Case Management portal on RSA Link for information on how to resolve your issue.
Regards,
Erica
Hi Erica,
Thank you for this information. I will check that monday and revers back to you in this topic.
Regards
Hi Mohamed:
The RSA Authentication Manager is released as a VMWware OVA file or Microsoft Hyper-V and can be deployed in those environments. There is also a Hardware appliance option. The software is not installable onto an Operating System.