I am trying to run "Primary Quick Setup" . I imported the license zip , proceeded till we have to enter rsa super admin and rsaoc userid and passwords .
Create Super Admin User ID
Create Super Admin Password
Confirm Super Admin Password
Create OC User ID
Create OC user Password
Confirm OC user Password
Now when I click Next , I get
System Internal Error
"There was a problem processing your request. Please contact your system Administrator"
Please suggest a possible resolution.
The quickest, safest way to get this addressed will be to open a support case with RSA Support. "System Internal Error" can have more than one cause, and it's possible that we'll need to see data more specific about your installation than you would wish to have exposed in this public forum.
That said, if you can get into the file system via the VM console or direct connection to the hardware appliance, the installation logs in /opt/rsa/am/install_logs might contain a clue as to what happened.