AnsweredAssumed Answered

RSA Softtoken app 2.4.4 for iphone is not working for Ipad pro

Question asked by Andre Pietersen on Jul 16, 2018
Latest reply on Jul 24, 2018 by Erica Chalfin

Since the update to release 2.4.4 the app is not working anymore on the ipad pro.

The app is crashing without any error messages.

According to a review in itunes this behavior occurs since 11 juli 

https://itunes.apple.com/gb/app/rsa-securid-software-token/id318038618?mt=8

 

A hard reboot and a reinstall of the app is working only for a few minutes then the problem occurs again.

We are using ipad pro 9.7 with ios 11.4.1 and the app version 2.4.4

 

Is this a known issue? is there anything we can do as a workaround?

 

Regards

 

André Pietersen

 

 

 

 

 

Outcomes