A user is getting this error " Authetification Failed, Please enter username and password to connect" when i see his logs i saw this event code: 20603 Description: RADIUS - Invalid Format for additional authentification request - Access Denided
A user is getting this error " Authetification Failed, Please enter username and password to connect" when i see his logs i saw this event code: 20603 Description: RADIUS - Invalid Format for additional authentification request - Access Denided
20603 error user Authentication RADIUS - Invalid format for additional authentication request - Access denied.
https://community.rsa.com/docs/DOC-54084
sounds like some step up issue, maybe step up required but not configured?
In ADFS "When auser attempts toaccess an ADFS-protected resource, the user enters username and password credentials for primary authentication. Agent for ADFS then prompts theuser to complete one or more additional authentication methods, depending on theconfigured authentication mode."
So maybe RADIUS in Access has something similiar, either step up or additional authentication.
Hi Claudia - can you provide additional information?
Do you know what additional authentication method was chosen by the user?
While we can try, without more access to your system and IDR logs it's not likely that your issue can be solved on the forum. I would recommend that you open a support case for further investigation.
Thanks,
Ted
I can generate that error when prompted for a 1 or 2 after password auth by entering an invalid value like "78".
Maybe the user tried immediately entering a passcode rather than first entering "1" or a "2" as prompted?
Claudia Flores,
I've moved your question to the RSA SecurID Access space where it will be seen by the product's support engineers, other customers and partners. Please bookmark this page and use it when you have product-specific questions.
Alternatively, from the RSA Customer Support page, click on Ask A Question on the blue navigation bar and choose Ask A Product Related Question. From there, scroll to RSA SecurID Access and click Ask A Question. That way your question will appear in the correct space.
Regards,
Erica