AnsweredAssumed Answered

Unable to locate policy by security domain in cache, attempting to refresh cache

Question asked by Charu Parmar on Jul 25, 2018
Latest reply on Jul 25, 2018 by Erica Chalfin

From the imsTrace.log I see the below error message :-

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2018-07-24 12:05:27,813, [AgentProtocolServer Core Thread #2], (AMPolicyCacheImpl.java:154), trace.com.rsa.authmgr.internal.admin.policymgt.util.impl.AMPolicyCacheImpl, DEBUG, rsa8.xx.xxxxx.com,,,,Unable to locate policy by security domain in cache, attempting to refresh cache

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Steps followed :

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When I access a OAM protected resource , it displays a login page . 

I enter the same username tested above .

Entered the tokencode - I get the above mentioned error .

I even tried with PIN followed by tokencode - I get the below mentioned error .

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Error seen - 

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"Principal authentication

User “ABC” attempted to authenticate using authenticator “SecurID_Native”. The user belongs to security domain “SystemDomain” 
Authentication method failed"

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I have tested the hardware token to be working fine , on the ssc console .( had to resynchronize the token from the self service console ).

( I have tried "test" from the self-service console, 

I entered username and PIN followed by tokencode. I got the below success message . 

"Your test authentication is successful."  )

 

 

Please suggest what do I need to check to resolve this issue.

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