AnsweredAssumed Answered

RSA PIN Change Self-Service Portal

Question asked by Yuvraj Gill on Jul 31, 2018
Latest reply on Aug 1, 2018 by Erica Chalfin



We have historically used Citrix and RSA tokens to VPN into our network. We are decommissioning Citrix this year, and moving to a Barracuda client VPN. All you have to do to connect is enter in your RSA token into the VPN client, and it'll connect you. However, what if you are new and don't have a PIN? How do new users create a PIN for their newly assigned RSA token?


This led me to the self-service portal. Is it possible to meet this requirement with the self-service portal? 


If so, I was hoping to connect the portal to AD for seamless logins. However, from what I read you have to use manually created users in the internal database. Is this true?