On Aveksa 7.0.1 integrated with BMC Remedy. The above mentioned error occur whenever a special character such as '&'.
This happens most often when '&' character is either included on request notes and/or the department of that particular user affected by CR has the ampersand character.
Kindly please advise how to get rid of this error.
Regards
Luthando
You can introduce an SQL query node to replace the character with something else and store the updated string in a new workflow variable and pass that string to the AFX connector.