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org.xml.sax.SAXParseException; lineNumber: 39; columnNumber: 30; The entity name must immediately follow the '&' in the entity reference.

Question asked by Luthando Ndongeni on Aug 1, 2018
Latest reply on Aug 2, 2018 by Luthando Ndongeni

On Aveksa 7.0.1 integrated with BMC Remedy. The above mentioned error occur whenever a special character such as '&'.


This happens most often when '&' character is either included on request notes and/or the department of that particular user affected by CR has the ampersand character. 


Kindly please advise how to get rid of this error.