While trying to install IMG on remote DB I am gettting the below error:
Mon Aug 6 08:09:53 BST 2018] Checking database connections...
Checking database...
Failed to connect to the database
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[Mon Aug 6 08:09:53 BST 2018] Checking for required packages...
[Mon Aug 6 08:09:53 BST 2018] Checking for required packages completed
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[Mon Aug 6 08:09:53 BST 2018] Checking for packages directory...
[Mon Aug 6 08:09:53 BST 2018] Checking for packages directory completed
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[Mon Aug 6 08:09:53 BST 2018] Shutting down RSA Identity Governance and Lifecycle...
[Mon Aug 6 08:09:53 BST 2018] Shutting down RSA Identity Governance and Lifecycle completed
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[Mon Aug 6 08:09:53 BST 2018] Configuring users...
[Mon Aug 6 08:09:53 BST 2018] Configuring users completed
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[Mon Aug 6 08:09:53 BST 2018] Installing Oracle Client...
[Mon Aug 6 08:09:56 BST 2018] Installing Oracle Client completed
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[Mon Aug 6 08:09:56 BST 2018] Checking database connections...
Checking database...
Failed to connect to the database
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[Mon Aug 6 08:09:56 BST 2018] Checking database connections...
Checking database...
Failed to connect to the database
ERROR: Unable to connect to the database; aborting installation
Use "sudo /tmp/aveksa/staging/deploy/configure.sh" to repeat the configuration questions.
Use "sudo /tmp/aveksa/staging/deploy/install.sh" to retry the installation.
Did anyone faced this issue before ?
See if the following helps:
000035013 - Failed to connect to the database error during upgrade to RSA Identity Governance & Lifecycle 7.0.1
000027889 - KB-1666 Oracle ORA-12514 connection errors during ACM installation using remote Oracle database instance