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How do I set a temporary PIN for a user that can't access the self service portal to set their own PIN?

Question asked by Louise Richmond on Aug 15, 2018
Latest reply on Aug 16, 2018 by Louise Richmond

 

The option Clear existing PIN and set a temporary PIN for the user. is not available.

 

  1. In the Security Console, click Identity > Users > Manage Existing.

  2. Use the search fields to find the user for whom you want to set an initial on-demand tokencode PIN.

  3. Click the user.

  4. Click SecurID Tokens.

  5. Select Clear existing PIN and set a temporary PIN for the user.

  6. Enter a temporary PIN.

  7. Click Save.

  8. Securely communicate the temporary PIN to the user.

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