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Error occured while executing Salesforce query. Caused by java.io.IOException: CRLF expected at end of chunk: -1/-1]

Question asked by Patricia Rodriguez on Aug 30, 2018
Latest reply on Sep 6, 2018 by Boris Lekumovich

We have a Salesforce entitlement collector which stop working suddenly. We are aware that not change was done on Salesforce and Aveksa.

 

When the collector is running always state on the first step and shows: Send request to agent hosting the collector.

 

And I saw multiple messages on the aveksaServer.log:

 

08/30/2018 16:10:29.583 ERROR (default task-3) [com.aveksa.gui.pages.admin.collector.utils.CollectorUtils$2]

com.aveksa.server.runtime.ServerException: Request timed out

        at com.aveksa.server.agent.core.AveksaAgentService.performRemoteQuery(AveksaAgentService.java:522)

 

 

The collector failed after 60 hours running. This is the error that came:

 

EC[31002] Context[Collector Name=AskHR_SFDC_Ent_Col_Test, Agent Name=AveksaAgent, Data Run ID=3850Reason=com.aveksa.common.DataReadException: Error occured while executing Salesforce query. Caused by java.io.IOException: CRLF expected at end of chunk: -1/-1] Message[Data collection failed on the agent]

 

Any idea on this issue?

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