AnsweredAssumed Answered

Unable to view cases opned by my group

Question asked by Ananth Dodabele on Sep 25, 2018
Latest reply on Oct 1, 2018 by Erica Chalfin



I am unable to see cases opened by my team. Appreciate if you can enable option to view cases opened by my team.


In addition, when I click "My Cases"  link, I get a "single sign on" error as seen below. 


Single Sign-On Error | RSA Customer Community 

We can't log you in. Check for an invalid assertion in the SAML Assertion Validator (available in Single Sign-On Settings) or check the login history for failed logins.


Please let me know how to resolve this issue.



Ananth Dodabele