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RSA Application Data is Inaccessible

Question asked by Thomas Paukovitz on Oct 1, 2018
Latest reply on Oct 22, 2018 by Erica Chalfin

I have a new Samsung Galaxy S9+ and went to download the RSA Token application, yet every time I open it, it throws this error: "RSA application data is inaccessible. Please enable 3G/4G or Wi-Fi network. Contact your administrator." I have uninstalled and reinstalled the application, turned it on Airplane mode and turned it off, rebooted, turned on Wi-Fi, turned off Wi-Fi, and none of them has resolved the issue. I try and just open up my distributed token, but it prompts for a password and never authenticates. 

 

Phone Information:

Android Version: 8.0.0

Phone Service Provider- T-Mobile

Samsung Galaxy S9+

RSA Token Application Version: 2.5.0

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