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SecureID Software missing window

Question asked by Ricky Wilkins on Oct 5, 2018

The issues we are having is that our Secure ID software shows via quick view on Windows 10 but the window does not pop up. I have tried moving it but those controls are grayed out. I have also tried removing screens(it's multiply display pc's), re arranging them or even undocking the laptop but still the window is missing. 


The only fix so far I can find is to remove and reinstall the software but doing this every time is really a work around not a fix.


Has anyone else seen or been effected by this and what did you do to correct?