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Monitoring Policy in Approval Workflow

Question asked by Jennifer Britton on Oct 8, 2018
Latest reply on Oct 17, 2018 by Jennifer Britton

Good morning!  I am very new to RSA IMG so I apologize if I am overlooking something obvious.


I have added a tag at a specific point in a workflow.  This workflow is form driven and the tag is added at the point in a workflow where it reaches an approval step.  The approver wants specific members of their staff to be able to see the items in the approval queue and determine if they should be approved, but not be able to approve them on their behalf.  I have added a Monitoring Molicy using these employees and this tag.  I only want them to be able to view the specific items in this workflow and not any other items they can't already see.


The dropdown in Requests>Approvals is visible and shows the Display Name, but it does not display any of the items that require action.  


Is the monitoring policy only for new items that hit this point in the workflow, or should existing items be visible as well?  Do I need to give these employees other access?


I've attached a screenshot of the Monitoring Policy.


Any help you can provide is greatly appreciated.  Thank you!