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SecurID Software Token Android 9 data issue

Question asked by Daniel Bressan on Oct 18, 2018
Latest reply on Oct 19, 2018 by Erica Chalfin

I just upgraded to a pixel 2, on android 9, and the RSA SecurID software token app doesn't work anymore. After clear cache and data, uninstalling and reinstalling, I still always get the same error (see attachment). It says "RSA application data in inaccessible. Please enable 3G/4G or Wi-Fi network. Contact your administrator." Obviously all my data is on and working, both on wi-fi and 4g. Any suggestions? I did see this article that says it was updated to work with android 9: Android 9 Pie Recommendation for RSA SecurID Access Customers I'm on version 2.5.0 of the app.

 

Thanks!

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