When we run the "Users With Tokens" report the Token Code Length column displays the same value for everyone regardless of their actual token code length. Is this by design, bug or something else? Currently on Authentication Manager 8.3 P3.
Works fine on my 220.127.116.11.0 system.
I have a user ZAZ with a 6 digit software token and an 8 digit software token.
Note: tokencode length specifically means the tokencode, not the passcode. A passcode is a tokencode plus a pin.
So, if you run this report, it will show 6 digits for SID700/SID800 hardware tokens, regardless of pin length, and 6 or 8 digits for software tokens, depending on how the software token profile was set, and the pin length is not included in the calculation.
If you are running this report and it is specifically not working correctly, and reporting an incorrect tokencode length, please open a new support case so we can dig into the issue.
In this screenshot I assigned a SID700, it shows correctly as 6 digit
Thank you. I had token code length and pin length mixed up. Was looking for pin length column but now understand token code length is totally different.
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