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Custom Attributes at Service Now - working with IGL build-in collector?

Question asked by Jasmin Naber on Oct 30, 2018

We want to use the IGL build-in collector / connector for Service Now. Our Service Now application has custom attributes for their Group objects. When we have run the collector created by IGL from the Service Now template the first time IGL has created 3 custom views in the Service Now application in order to collect the Service Now data from there. But those views only include the Default Attributes of Service Now - no custom Attributes. When we have added them in Service Now to the views created by IGL the collector in IGL was failing stating that there are unexpected Elements in the view. So, is there a way to add the custom Attributes somehow in the build-in collector of IGL?

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