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Web Agent with Chrome does not prompt for credentials/does not load

Question asked by David Reoch on Nov 1, 2018
Latest reply on Nov 2, 2018 by Erica Chalfin

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Hi. Chrome on Windows 7 will not launch the rsa Web Agent and prompt me for user credentials.

The Web Agent is working fine with:

Windows 7 + IE

Windows 10 + Edge

Windows 10 + IE.

The Web Agent is running on Windows 2012 R2 IIS.

01272222

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Erica Chalfin Nov 2, 2018 8:59 AM
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David Reoch,

Since you already have an open case with RSA support for your issue, I'd suggest providing the support engineer with a network trace of what is happening with your web agent when using Chrome. That would be helpful in identifying and resolving your issue.

Steps to capture that information can be found in 000034873 - How to collect a network trace for RSA Link issues in Google Chrome.

Regards,
Erica
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