Jonathan Saxon

Help Us Help You: Upload Large Files to Case Management.

Discussion created by Jonathan Saxon Employee on Nov 1, 2018
Latest reply on Nov 2, 2018 by Akram Hamed

Help Us Help You: Upload Large Files to Case Management.

 

RSA Netwitness case management has two ways to upload or attach files to cases.  The more familiar way toward the bottom of the case management screen has a limit of 25 MB.  The little-known tool at the top left of the screen allows files of up to 2GB.  

 

Show Feed/Hide Feed Tool in Case Management 

In the top left corner of your case management screen there is a Show Feed/Hide Feed tool that allows you to upload files up to 2GB in size. 

Click on "Show Feed" to open the tool.

Show Feed Tool

 

Click on the File link and select the file from your computer you would like to upload to the case notes.  It may take some time to upload but there is a progress indicator.

Use this tool when uploading larger files such as nwtech scripts, sosreports and even core dumps to the case notes.  

If you have any questions please contact Support and reference this article number.  

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