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Software token extension status

Question asked by Kenneth Anderson on Nov 6, 2018
Latest reply on Nov 8, 2018 by Edward Davis

I am trying to extent software token life time and keep getting error " The extension token has been assigned to a user" I have found that if the token was a replacement token and was unassigned it keeps the token status as a "replacement" and cannot use for extending an expiring token. How can I change the token status so I can use to extend an expiring token?