I am trying to extent software token life time and keep getting error " The extension token has been assigned to a user" I have found that if the token was a replacement token and was unassigned it keeps the token status as a "replacement" and cannot use for extending an expiring token. How can I change the token status so I can use to extend an expiring token?
Hi Kenneth Anderson,
is that replacement token was provision in Am 8.2 version? up to my knowledge it the token is provisioned under 8.2 you can extend token, even dead expired token also can extend only condition is token should distributed from 8.2.
refer below link and also if possible share what kind of error seen when try to extend.
RSA AM Software token extension
Thanks
Rajesh [M.Tech Products Pte Ltd]