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Review Action for a Rule AAoP not generate a Case

Question asked by Rodolfo Rodriguez Zavala on Nov 8, 2018

Hello, 

 

I have a doubt, I created a rule in AAoP, and when the condition is trigger, I selected the Review action and the Create Case button is selected by default (suppose always a case must be created), the problem is when I review the activities at the casemanagement, even when a transaction trigger that Rule, NOT ALWAYS, is generated a case, some times is generated a case and some other times do not,  do you know why??, suppose always must generate a case when the rule is trigger.

 

Kind Regards!

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