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Identity collector stuck

Question asked by Zoltan Izsak on Nov 15, 2018
Latest reply on Nov 15, 2018 by Zoltan Izsak

We have a identity collector collecting from csv file. Unfortunately the file was deleted before the collection started so the collector is stuck in running status. What can I do with it?

  • Copying the file after the collector has started does not help, the collector does not recognize that the file was copied meanwhile.
  • I try to cancel the running collection but it does not stop it. Service restart stops the collection but it is a poor solution in a prod environment.

I need some best practices for such a case.