HI ,
I have added a member using Role management under Role added a member once submitted CR is getting raised and triggering request workflow as expected but in fulfillment phase it doesn't detect the Fulfillment workflow and just completing the request .
But the same requested through form fulfillment phase is getting triggered successfully.
Earlier same worked in 6.9.1 for both the scenarios
why for Role module is behaving like this in 7 .1?
Yes Boris ,
This i have been enabled but still no success
Have you checked that the fulfilment node has workflows configured?
Also how have you migrated from 6.9.1 to 7.1? And have you tested if it works with the default workflows?
Edwin
Yes I have attached the workflow in the fulfillment phase .
We have migrated through the migration script not the export import from 6.9.1 .currently only for Role based scenarios the Fulfillment phase is not getting deducted
Can you show a screenshot for the CR? What type of items are in there?
Edwin
HI ,
The issue still there and attached the screenshots
Even for Approval is not triggered
Fulfillment also not triggred
I have enabled the indirect entitlement for the mapped WF
Can you share a screenshot of Default_Role_FF_WF in runtime?
Hi ,
please find the requested.
In the request workflow, what is the purpose of having a subprocess node that calls Default_Role_FF_WF?
In Default_Role_FF_WF, what is the purpose of having a subprocess to call GOCS_Role_mgmt_FF_WF?
Can you share a screenshot of GOCS_Role_mgmt_FF_WF runtime and also how it's configured (Include Indirect Entitlements enabled)?
Hi,
Any update on this case and this is on priority issue .
Have you opened a support case for this? If so, can you send me the case number in an e-mail?
Edwin
Hi Edwin,
Please find the case number : 01283044
My answers inline
In the request workflow, what is the purpose of having a subprocess node that calls Default_Role_FF_WF?
In Default_Role_FF_WF, what is the purpose of having a subprocess to call GOCS_Role_mgmt_FF_WF?
Can you share a screenshot of GOCS_Role_mgmt_FF_WF runtime and also how it's configured (Include Indirect Entitlements enabled)?
Triggers Default request workflow but fulfillment phase and approval phase not triggered
From sub process it triggered Default Role Wf and also sub process
and Indirect entitlement also enabled
Only for Role changes Approval and Fulfillment phase are not getting triggered . but the same workflow works for Reviews.
I see the issues for user access review also that fulfillment phase not triggered but this is account changes
why this behaviour?
From a figuring out what might be the cause, can you have the CR run through the default workflows. So assign the default request workflow and us the defualt AFX fulfilment workflow. Just to see if the fulfilment is triggered then
Edwin
Edwin,
I have created New workflow and tagged Default AFX fulfillment in that and it fulfillment phase triggered successfully for Roles
Can you know take your request workflow and assign the default AFX fulfilment workflow in there and run the test again. It might just be that if that works and you assign your fulfilment workflow again it works. It might have not have the right reference
Edwin
Hi Edwin,
This does not work here
So why does it work with the default request workflow but not with your request workflow. Might want to look at what is different, on the fulfilment node settings in both workflows and the general settings in both workflows
Edwin
OK, I have done the same but not found any changes
Check if Include Indirect Entitlements is configured in the fulfillment workflow