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Hierarchy: The Parent Role shows the children when clicking ALL

Question asked by Shlomo Katz on Nov 21, 2018
Latest reply on Dec 26, 2018 by Shlomo Katz

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Hello

I recently upgraded from 7.0.1 P04 to 7.1.0 P03

Issue:

Both Rules are Business Roles

Parent Role contains users and entitlements.

> Child Role contains 2 users and entitlement for their elevated position. (They get the Parent Role entitlements)

Since the upgrade, the Rule maintaining the Parent Role wants to remove the users in the Children Role because it thinks they are a member of the Parent Role.

The Children Role users can only been seen in the Parent Role when you click All.

Can somebody please explain to me what is going on?
Either the role should see the Child users with All (makes sense to me) - but why is the Rule trying to remove them?

Thank you

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Mostafa Helmy

Nov 29, 2018 10:31 AM

Are these Managed or collected Roles?

One thing that does not make sense here is that users how are members or a child role will never be seen as members in a parent role unless they are members there … what you explain may imply that the Roles are opposite to what you think.

Can you send us some screenshots of who is where? Though I would say this should better go through support if you do not want to share this here.

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Shlomo Katz @ Mostafa Helmy on Dec 11, 2018 1:35 PM

Hello Mostafa Helmy

This is from the parent group

When you click on Direct members:

This is when you click All

So ALL shows "direct members" of Govt Relations and Comp and not matching Regulatory Compliance (child)

And shows some kinds of membership alignment that looks like this:

The UOOC Rule says remove Regulatory Compliance (child) then the UINC Rule says add it back because of hierarchy.

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Mostafa Helmy

@ Shlomo Katz on Dec 19, 2018 10:52 AM

I think you may be confused between Role hierarchy and nested roles. I think what you really want to do is nest one Role inside the other, not use the Role hierarchy part. Try placing the child Role as an Entitlement in the parent Role …

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Shlomo Katz @ Mostafa Helmy on Dec 26, 2018 9:30 AM

Interesting, thank you. I will try it.

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4 Replies

Mostafa Helmy Nov 29, 2018 10:31 AM
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Correct Answer
Are these Managed or collected Roles?

One thing that does not make sense here is that users how are members or a child role will never be seen as members in a parent role unless they are members there … what you explain may imply that the Roles are opposite to what you think.

Can you send us some screenshots of who is where? Though I would say this should better go through support if you do not want to share this here.
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- Shlomo Katz @ Mostafa Helmy on Dec 11, 2018 1:35 PM
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  Correct Answer
  Hello Mostafa Helmy
  This is from the parent group
  When you click on Direct members:
  This is when you click All
  
  So ALL shows "direct members" of Govt Relations and Comp and not matching Regulatory Compliance (child)
  And shows some kinds of membership alignment that looks like this:
  
  The UOOC Rule says remove Regulatory Compliance (child) then the UINC Rule says add it back because of hierarchy.
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  - Mostafa Helmy @ Shlomo Katz on Dec 19, 2018 10:52 AM
    Mark Correct
    Correct Answer
    I think you may be confused between Role hierarchy and nested roles. I think what you really want to do is nest one Role inside the other, not use the Role hierarchy part. Try placing the child Role as an Entitlement in the parent Role …
    Like • Show 0 Likes0
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    - Shlomo Katz @ Mostafa Helmy on Dec 26, 2018 9:30 AM
      Mark Correct
      Correct Answer
      Interesting, thank you. I will try it.
      Like • Show 0 Likes0
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Hierarchy: The Parent Role shows the children when clicking ALL

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