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select specific fulfillment workflow

Question asked by Zoltan Izsak on Nov 26, 2018
Latest reply on Nov 29, 2018 by Zoltan Izsak

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I want to use a different fulfillment for password resets. To achieve this I am using a decision node (tells if this is a password request) and a custom fulfillment phase node. In this custom fulfillment phase node I set all options to my custom fulfillment workflow but still the processing workflow behaves as the "Use process configured on Application" option would be selected.

I also tried to use a single fulfillment node but this way the fulfillment phase does not start.

Please send me some advice what am I doing wrong or how can I achieve it other way.

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Zoltan Izsak Nov 29, 2018 3:52 AM
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FYI, you can use a subprocess calling the requested fulfillment workflow. It will not trigger fulfillment phase but still the job cab done.
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Mostafa Helmy Nov 29, 2018 10:21 AM
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The fulfilment workflow on the Application level will always override the default ones on the Fulfilment Phase node … I would suggest looking into these options:
If you reset passwords using a request form, then you can create a completely new request workflow for it and call specific form fulfilment workflows instead of the application fulfilment workflow.
You can add that decision node logic inside your application fulfilment workflow instead of in the main request workflow (possibly calling different fulfilment workflows using two sub-process nodes?).
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- Zoltan Izsak @ Mostafa Helmy on Nov 29, 2018 11:48 AM
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  I have added logic to request workflow to call the expected ff workflow. However the fulfillment phase node starts to process the password reset with fulfillment workflow set on application side even if I set a specific ff workflow. In a different request workflow the fulfillment phase node would use the same ff workflow set on application side.
  On ff workflow level I have created the logic to call the password reset activity. The problem is that I would use grouping by business source when creating tasks (Create a job per group, grouping by business source). However, this way a reset password request does not create any job, it is completed automatically (0/0 job completed). I used to use "Create individual job for each change" option as a workaround before I found subprocessing.
  
  Btw why does application level ff workflow override the one set on fulfillment phase node? Even there is an option in fulfillment phase node to use application level fulfillment workflow if I want that behavior.
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select specific fulfillment workflow

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