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User token frequently switching to next token mode.

Question asked by JUNXIA ZHANG on Nov 28, 2018
Latest reply on Nov 29, 2018 by JUNXIA ZHANG

Hi, we are using RSA Authentication Manager version 8.2.1 and hardware token SID700. One of our user's token switch to next token code mode like 2 times per month. Every time it happened we manually resynchronize token through Security Console. User normally enter correct token code when this happen. My question is how can we minimize the frequency of switching to  next token code mode for that user?. Any setup we need to change in RSA Authentication Manager?


Thank you in advance.