Version: 7.1 P03
Oracle 12c
RSA Appliance
No logs
Issue: Any ideas why the Group Review does not remove the account from the group.
What works:
I can make a request through My Access to remove a subordinate's group from Active Directory.
I see that it is using the AD workflow to remove the account from the group.
What is not working:
I have a Group Review > Accounts.
The group owner wants to selectively remove group members.
Fulfillment says complete by the Review says pending action.
The "workflow" skips the AD workflow and goes straight to completion.
The AD workflow is not limited to any specific Process.
Skips a beat:
Group Name Item Status | Subcomponent Type | Subcomponent Name | Request Change | Request Status
CN=################ |Pending Action | Account [Account] | Review Name | Completed
Any idea why the group review does not work?
This might have been fixed in v7.1 P04 (ACM-89833)
I suggest you reach out to support to confirm that this is the same issue.
Meanwhile, check the grouping on your workflow. Try changing it to any other value from the current one.