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Download Offline Days when on VPN

Question asked by Adrian Jones on Dec 19, 2018
Latest reply on Dec 21, 2018 by Jay Guillette

We have many users that connect to the company network over VPN. They will logon to their laptop using RSA Securid Agent and then connect to company VPN sometime later.

They notice that sometimes when connected via VPN their Offline Days get updated and sometimes the update doesn't happen. Is there some documentation that explains how the download of Offline Days occurs in these circumstances. What are the things that could cause it to work some days and not on other days ?

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