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Unable to Access "My Cases"

Question asked by ST SOC on Dec 27, 2018
Latest reply on Dec 27, 2018 by ST SOC

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Hi,

I have purchased RSA Authentication Manager and tokens for a project, and i'm attempting to request the license file following this guide: https://community.rsa.com/docs/DOC-47168.

However, I was unable to reach the "My Cases" page, due to the SSO error shown in the attachment, even after trying different browsers.

Is there any way to access the page?

Thanks.

Hezheng

Nicola Large

Dec 27, 2018 3:52 AM

Correct Answer

Hello Hezheng,

Thank you for reaching out. We have a support team to help you with this.

Please submit your query, via the following Link, and and we will work through it with you: https://community.rsa.com/contact

Kind Regards,

Nicola, RSA Customer Support, EMEA

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Nicola Large

Dec 27, 2018 3:52 AM

Hello Hezheng,

Thank you for reaching out. We have a support team to help you with this.

Please submit your query, via the following Link, and and we will work through it with you: https://community.rsa.com/contact

Kind Regards,

Nicola, RSA Customer Support, EMEA

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ST SOC Dec 27, 2018 10:28 PM

Hi Nicole,

I figured out that the issue was caused by not having registered the site ID from my license/PO.

Having reregistering the RSA Account with the site ID, i am now able to access the My Cases page and download the RSA AM and its license.

I will thus close the case.