RSA IGL 7.0.2 - P09 (Unique ID not getting updated)
Hello,
I have an issue where there is a change in OU details for one of the user, thereby affecting his Unique ID. On collecting the User, he gets his Unique ID updated to the new OU Details but only in the Runtime Collection data in the RawData. On checking under the User tab of the user the Unique ID still shows the old value as before and is not getting updated.
What could be the issue here?
Yes have re-checked both of those. Yet didn't resolve.
As Shlomo suggested, either Unification did not run or the unification logic maybe incorrect that somehow the value from another collector is being used instead. Can you give us screenshots from your unification config pages and the attribute mapping in each IDC?
Can you also send a screenshot of the Attribute Sources setting for Unique ID?
Attribute Source
Assuming both IDC and Unification ran with no errors, this doesn't look like a config issue to me. I would recommend opening a ticket with RSA Support to check this. One possible solution would be to run the unification in full refresh mode which may kick the missing stuff in.
Did you run Identity with Unification?
Also ,try running the appropriate AD collector.