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Agent Offline Days Process and Skype - High CPU Usage

Question asked by Adrian Jones on Jan 10, 2019

Hi,

We have noticed that with Agent 7.4 running on Windows 10 on some Surface Pro tablets we are getting high CPU usage for RSA Security Authentication Offline Data Days Actuator process when User is making a Skype call. See screenshot below.

This only occurs while the User is on Skype. Once they finish the Skype call the RSA Security Authentication Offline Data Days Actuator process CPU drops back to 0.

We are intending to raise Support Calls with RSA and/or Microsoft about this but interested to hear if anybody has seen a similar problem before.

 

Regards,

Adrian

 

 

             

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