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pre_data_processing and post_data_processing

Question asked by Shlomo Katz on Jan 9, 2019
Latest reply on Jan 10, 2019 by Shlomo Katz

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We had a vendor setup our initial setup on 7.0.x.

There are some pretty confusing custom code in both pre and post data processing.

We have upgrading to 7.1 p3 and I believe we have had successful account creations when a role called for the account to be created.

Since we are having account creation issues, I am wondering if these processes are the issue?

I know they are part of unification processes but I am wondering if something changed that prevents creation.

Unification is working fine.

What are they really for?

How can I test?

Thank you

Shlomo Katz Jan 10, 2019 8:26 PM

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Edwin Mullie and Mostafa Helmy

Thank you for letting me "think out loud".

The Pre/Post Processes was not the issue.

The resolution was to reset the "group by" to user in the AD fulfillment.

Why was it set to group?

Because we are doing our first Group Review, and the option to remove an account from a group did not go to AFX with "group by group".

So we resolved one issue to create another.

It would be great to have the option to change to workflow for Group Removal Fulfillment or fix the remove account failure when the "group by" is set to user.

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Edwin Mullie Jan 10, 2019 3:33 AM
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Now I'm curious what was done in the pre and post data processing. I don't see how that would result in account creation. Did you check the JML playbook, this has a use case around AD account creation when assigning birthright authorizations: https://community.rsa.com/docs/DOC-86439

Or do you mean identity creation? There I would see how the pre and post data processing could influence that

Regards

Edwin
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- Shlomo Katz @ Edwin Mullie on Jan 10, 2019 6:35 AM
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  Thank you Edwin Mullie.
  I believe the Pre/Post Data Processing is related to checking for duplicate Identities (User) and duplicate Accounts .
  The challenge I am having is this part is failing:
  "Example of CR showing the 2nd step of adding the new account to the Birthright Group " (pg. 17 of JML Playbook).
  
  The workflow says "complete" but the account information is not added to the actual AFX - example: no logs.
  but there are other indicators showing that the userID , Full name , and Manager are all correct.
  In other words: Imagine a subordinate saying they created an AD account and here is proof because they said so, but their is no account or logs saying they even tried. (make sense?)
  
  Hope you have some ideas.
  I posted this issue in another question as well.
  
  Thank you
  Shlomo
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  - Edwin Mullie @ Shlomo Katz on Jan 10, 2019 8:07 AM
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    So you are saying that G&L isn't creating the add account item in the CR? Can you post the CR? And how you configured the application (the requests tab)
    
    Edwin
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    - Shlomo Katz @ Edwin Mullie on Jan 10, 2019 9:34 AM
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      Edwin Mullie - please let me know if you need more information.
      Thank you
      workflow shows an empty transition.
      transitional line does show when un-checking
      
      Even though the Create Account decision is fulfilled, it does not create the account.
      No errors. No permission errors. It does not even try to get to AD.
      I have changed groupings.
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      - Edwin Mullie @ Shlomo Katz on Jan 10, 2019 9:38 AM
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        Can you show me the CR and the change items, like this
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        Shlomo Katz @ Edwin Mullie on Jan 10, 2019 9:45 AM
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        Edwin Mullie @ Shlomo Katz on Jan 10, 2019 9:50 AM
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        Have you tried if this work with the default workflows? I've seen this issue before and it had to do with the migration (or lack of it) during the upgrade / patch
        
        Edwin
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        Shlomo Katz @ Edwin Mullie on Jan 10, 2019 1:19 PM
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        Edwin Mullie - the Default AFX give the following
        AFX can not process this change item because a runtime value can not be found for the following required variables: ${Account.Cn}
        and then goes to manual fulfillment.
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      - Mostafa Helmy @ Shlomo Katz on Jan 10, 2019 10:02 AM
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        I see you are calling the fulfilment workflow using a sub-process node rather than a fulfilment phase node. Could you give us screenshots of the config of that node "Handle Active Directory changes”?
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        Shlomo Katz @ Mostafa Helmy on Jan 10, 2019 1:20 PM
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        The process does not call the AD fulfillment. That is the problem.
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        Shlomo Katz @ Shlomo Katz on Jan 10, 2019 1:54 PM
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        You can see there are 5 changes:
        But only 4 workpoints, non are AD creation.
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Shlomo Katz Jan 10, 2019 8:26 PM
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Edwin Mullie and Mostafa Helmy

Thank you for letting me "think out loud".
The Pre/Post Processes was not the issue.
The resolution was to reset the "group by" to user in the AD fulfillment.
Why was it set to group?
Because we are doing our first Group Review, and the option to remove an account from a group did not go to AFX with "group by group".
So we resolved one issue to create another.
It would be great to have the option to change to workflow for Group Removal Fulfillment or fix the remove account failure when the "group by" is set to user.
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pre_data_processing and post_data_processing

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