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Cannot access My Cases

Question asked by Griffith Ehebha on Jan 20, 2019
Latest reply on Jan 21, 2019 by Erica Chalfin
  • Comment • 1

I cannot seem to access My Cases, it gives a SSO Error.

 

I was told an instruction was sent to me on how to add other users to the account. But couldn't locate it.

 

I will appreciate your assistance.

 

Regards.

Erica Chalfin
Erica Chalfin Employee Jan 21, 2019 10:03 AM
Correct Answer

Griffith Ehebha,

 

Please review 000035717 - A single sign-on error is displayed when accessing the Case Management portal on RSA Link for the SSO error you are experiencing.

 

To add users to your account, please take a look at 000034658 - How do I add my colleagues to our account in RSA Link? 

 

Regards,

Erica

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