AnsweredAssumed Answered

Need some clarification on Article 36105

Question asked by Lane Frazier on Jan 22, 2019
Latest reply on Jan 29, 2019 by Lane Frazier

I have a 8.1 SP1 P3 to 8.3 upgrade pending. My environment is a combination of Intel A130 hardware and some VMware replica's.


In doing my "homework" for upgrade ran across article # 36105


"An upgrade to RSA Authentication Manager 8.3 Intel hardware failed and services failed to start" which would appear to have been a bad gotcha for the tune of having to do a factory reset....not the sorta of thing I wanted to be reading about as I'm getting ready to go through same process.  I also noticed that RSA Customer Support just recently updated the article Jan 18  last Friday


Evidently there is a hot fix that addressed the issue of a failure moving from 8.2 SP1 to 8.3 


To my knowledge I have never applied any hotfixes to my hardware systems so I was kind of expecting to not find the mentioned files


I ran the commands to check my system 


I had the /etc/init.d/snmpsa


not sure how or why I would unless this issue applied to a different model Intel based hardware


So I'm just verifying that I should be OK to go to do upgrades.


Thanks for taking the time to answer my question.