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Approval by Business Owner of Application is being skipped

Question asked by Volodymyr Melnyk on Jan 24, 2019
Latest reply on Jan 31, 2019 by Zoltan Izsak

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Hello,

We use a WF linked to a Directory, according to it all groups have their own owner and an access should be approved by this owner if a user requests a directory group as an access in RSA IGL.

To the application a WF Asset Business Owner Approval is linked at the same time. But when a new request for one of application entitlements (groups) is created it doestnt go to the Business asset owner, it goes only to owner of each group.

Is there any way to use business owner approval rather than a group owner in such case? Of course we can set the same owner to each entitlement (group) thus an approval will go to him anyway. But for some applications we dont have owners specified and we want to use business owner from application.

Thx

BR,
Volodymyr

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Mostafa Helmy

Jan 27, 2019 7:18 PM

If the dynamic Asset Business Owner approval gets the Groups owner rather than the Application/Directory owner, you could always use a SQL node to fetch the Application/Directory Business Owner into a workflow variable then assign the approval to that variable.

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Volodymyr Melnyk Jan 30, 2019 5:00 AM

Hello Mostafa Helmy

Do you have an example of such sql query? As far as I understood it is some kind of a temporal table or a variable should be taken from the work-flow to do a filter in a SQL search to static data. As if I take it from the DB schema view it will be a static value.

Thx

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Zoltan Izsak @ Volodymyr Melnyk on Jan 31, 2019 10:15 AM

In approval/fulfillment workflows you can use built-in variables with right clicking in the sql select node:

Or you can simply type in the variable name. Also there exist some variables which are not available by right-click but you can still type in with the same naming standard.

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Mostafa Helmy Jan 27, 2019 7:18 PM
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If the dynamic Asset Business Owner approval gets the Groups owner rather than the Application/Directory owner, you could always use a SQL node to fetch the Application/Directory Business Owner into a workflow variable then assign the approval to that variable.
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Volodymyr Melnyk Jan 30, 2019 5:00 AM
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Hello Mostafa Helmy

Do you have an example of such sql query? As far as I understood it is some kind of a temporal table or a variable should be taken from the work-flow to do a filter in a SQL search to static data. As if I take it from the DB schema view it will be a static value.

Thx
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- Zoltan Izsak @ Volodymyr Melnyk on Jan 31, 2019 10:15 AM
  Mark Correct
  Correct Answer
  In approval/fulfillment workflows you can use built-in variables with right clicking in the sql select node:
  
  Or you can simply type in the variable name. Also there exist some variables which are not available by right-click but you can still type in with the same naming standard.
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Approval by Business Owner of Application is being skipped

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