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Approval by Business Owner of Application is being skipped

Question asked by Volodymyr Melnyk on Jan 24, 2019
Latest reply on Jan 31, 2019 by Zoltan Izsak


We use a WF linked to a Directory, according to it all groups have their own owner and an access should be approved by this owner if a user requests a directory group as an access in RSA IGL.

To the application a WF Asset Business Owner Approval is linked at the same time. But when a new request for one of application entitlements (groups) is created it doestnt go to the Business asset owner, it goes only to owner of each group.

Is there any way to use business owner approval rather than a group owner in such case? Of course we can set the same owner to each entitlement (group) thus an approval will go to him anyway. But for some applications we dont have owners specified and we want to use business owner from application.