AnsweredAssumed Answered

Distinguish name not being updated but collected successfully

Question asked by Shlomo Katz on Jan 30, 2019
Latest reply on Feb 17, 2020 by Jamie Pryer

Version: 7.1 P3

RSA Supplied Oracle: 12.1c




My environment collects DistinguishName as part of Identity (user) and Account (Active Directory).

I see that new accounts are not showing the Active Directory information, DistinguishName, email, etc. in the UI.

I reviewed the collection information and see that all the information is collected correctly and not rejected. 

My theory is that the Enterprise_Master_Users (or something) is not being updated after the collection.

This is not a timing issue, as multiple collections are run.


Workaround: If I move the account to another OU, and run Identity and Account collections, all the information is shown in the UI.  If I move it back, and run the collections, it updates with the new OU.



Any thoughts?