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SecurID 800 Smartcard Windows 10

Question asked by Anton Engelhardt on Feb 7, 2019
Latest reply on Feb 8, 2019 by Erica Chalfin

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I'm currently having some trouble about getting my head wrapped around the required software for working with SecurID 800 certificate storage.

The machine I have for testing runs Windows 10 x64 (DE) and we have an RSA server and windows Logon via RSA Authentication Manager for Windows running. So Windows logon with RSA is working, on my test machine I have the SecurID connected authenthicator running, so logging in with just my pin while the SID800 is plugged in also works.

But regarding the SmartCard functionality I can't get it to work nor find any Information as on how it is supposed to work.

In the device manager I get two devices upon plugging in the SID800 via USB (I'll translate the entries, since I just have the german exact names of them).

-Microsoft Usbccid-Smartcard-Reader (WUDF)

-Unknown Smartcard
Also attached a screenshot of them.

From what I could find there is a middleware and an Authenthicator Client V3.6 (Is is superseeded by the Authentihication manager V7.4.2 ?). Both I don't seem to have the permission to download and therefor test. I also saw a screenshot of the RSA Control Center on the web, which showed some Certificate and authenthicator Options, which I don't have (see screens atatched). If someone could write a quick overview of what I'm doing wrong here that would be majestic.

Thanks in advance

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Erica Chalfin

Feb 7, 2019 2:02 PM

Anton Engelhardt,

I've moved your question to the RSA SecurID Access space where it will be seen by the product's support engineers, other customers and partners. Please bookmark this page and use it when you have product-specific questions.

Alternatively, from the RSA Customer Support page, click on Ask A Question on the blue navigation bar and choose Ask A Product Related Question. From there, scroll to RSA SecurID Access and click Ask A Question. That way your question will appear in the correct space.

Regards,

Erica

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Edward Davis

Feb 7, 2019 3:30 PM

You need RAC 3.6 and the docs here:

RSA SecurID Authentication Client 3.6

This will install RSA Control Center (or if you already have an RSA windows agent, will insert itself and modify the existing RSA Control Center) then you can manage the certificate storage/smartcard part of the SID800.

[A box of SID800 shipped out to customer should have had the RAC 3.6 installer CD-ROM]

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Anton Engelhardt @ Edward Davis on Feb 7, 2019 3:43 PM

Any chance to get RAC 3.6 without having to find the cdrom (and a drive) without a maintenance contract?

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Edward Davis

@ Anton Engelhardt on Feb 7, 2019 4:26 PM

Here is where it is normally downloaded:

Authentication Client 3.6

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Anton Engelhardt @ Edward Davis on Feb 7, 2019 5:06 PM

Well yeah, about that:

While I must confess that I'm a little surprised, since I suppose the software only works with the SID800 and if you bought them you got the CD?

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Erica Chalfin

@ Anton Engelhardt on Feb 8, 2019 12:34 PM

Anton Engelhardt,

You are seeing the Unauthorized message when trying to access the page because you are not a member of any groups within RSA Link that allow entitlements to downloads for the RSA SecurID Access suite of products..

Purchasing the SID 800 tokens is separate from downloading the Authentication Client 3.6.

In order to get the download, please contact your RSA sales rep or reseller for assistance on purchasing a maintenance contract. If you do not know your RSA sales rep, please let me know and I can find contact information for you.

Regards,

Erica

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6 Replies

Erica Chalfin Feb 7, 2019 2:02 PM
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Anton Engelhardt,

I've moved your question to the RSA SecurID Access space where it will be seen by the product's support engineers, other customers and partners. Please bookmark this page and use it when you have product-specific questions.

Alternatively, from the RSA Customer Support page, click on Ask A Question on the blue navigation bar and choose Ask A Product Related Question. From there, scroll to RSA SecurID Access and click Ask A Question. That way your question will appear in the correct space.

Regards,
Erica
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Edward Davis Feb 7, 2019 3:30 PM
Mark Correct
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You need RAC 3.6 and the docs here:

RSA SecurID Authentication Client 3.6

This will install RSA Control Center (or if you already have an RSA windows agent, will insert itself and modify the existing RSA Control Center) then you can manage the certificate storage/smartcard part of the SID800.

[A box of SID800 shipped out to customer should have had the RAC 3.6 installer CD-ROM]
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- Anton Engelhardt @ Edward Davis on Feb 7, 2019 3:43 PM
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  Any chance to get RAC 3.6 without having to find the cdrom (and a drive) without a maintenance contract?
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  - Edward Davis @ Anton Engelhardt on Feb 7, 2019 4:26 PM
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    Here is where it is normally downloaded:
    
    Authentication Client 3.6
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    - Anton Engelhardt @ Edward Davis on Feb 7, 2019 5:06 PM
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      Well yeah, about that:
      While I must confess that I'm a little surprised, since I suppose the software only works with the SID800 and if you bought them you got the CD?
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      - Erica Chalfin @ Anton Engelhardt on Feb 8, 2019 12:34 PM
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        Anton Engelhardt,
        
        You are seeing the Unauthorized message when trying to access the page because you are not a member of any groups within RSA Link that allow entitlements to downloads for the RSA SecurID Access suite of products..
        
        Purchasing the SID 800 tokens is separate from downloading the Authentication Client 3.6.
        
        In order to get the download, please contact your RSA sales rep or reseller for assistance on purchasing a maintenance contract. If you do not know your RSA sales rep, please let me know and I can find contact information for you.
        
        Regards,
        Erica
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SecurID 800 Smartcard Windows 10

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